Frequently Asked Questions
Everything you need to know about Scicon Sports gear and services.
How do I choose the right bike travel bag for my trip?
Selecting the right bag depends on your bike type and travel frequency. Our AeroComfort 3.0 series is ideal for road, triathlon, and mountain bikes, offering maximum protection without requiring the removal of handlebars or seatposts.
What is the Scicon Sports Lifetime Warranty?
We stand behind our craftsmanship. All Scicon Sports bike travel bags and luggage come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Do you offer international shipping?
Yes, we ship our premium sports gear globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply for non-EU deliveries.
What is your return policy for performance eyewear?
We offer a 30-day return policy for all unused products in their original packaging. If your performance sunglasses do not fit perfectly, you can return them for a full refund or exchange.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Are spare parts available for my bike bag?
Yes, we maintain a comprehensive stock of replacement parts including wheels, internal frames, and straps to ensure your Scicon Sports equipment remains functional for years of travel.